At times I am logged in, at other times I am not

It might help to log in again or to change your browser. If that doesn’t work, try deleting your cookies.

We will explain how you can remove your cookies below:

1. Press the following buttons simultaneously to delete all cookies:

  • Windows: Ctrl + Shift + Del;
  • Mac: Shift + Command + Backspace (or delete)
  • Mac Safari: Command + , (open the privacy-tab, and delete the data)

2. Press the following buttons simultaneously to just refresh the page:

  • Windows: Ctrl + F5
  • Mac: Command + r

3. Then try to log in again.

Do you want to delete the cookies on your iPad of iPhone?

  1. Go to Settings,
  2. and click on Safari.
  3. Click on ‘Website Data’
  4. Look for in the list of the websites
  5. Click on ‘Edit’
  6. Click on the red button next to
  7. Click on delete

Were you not able to delete your cookies or is your browser not listed?

Then use Google and look for ‘delete cookies’ for your specific browser.