Book codes & Online Study Material

I am logged in, but I cannot see my online study material

It might help to log in again or to change your browser. If that doesn’t work, try deleting your cookies. We will explain how to do this below: 1. Press the following buttons simultaneously to delete all cookies: Windows: Ctrl + Shift + Del; Mac...

There is no code listed in my book; do I still have access to the online study material?

Not all Coutinho books have online study material or have study material protected by a code. In case there is free access to the online study material, the url is listed on page 2 of your book.

How often can I use the code for the online study material?

The code to activate the online study material is unique. You will only need to enter the code once to get access to the online study material. Only one user can redeem the code, since the code will be linked to your email address. It is not possible...

The code for my online study material has expired, what should I do?

You can buy a new code on our website. Browse to the study material of your choice and order the ‘Code voor website’. Are you a teacher using the online study material with your students? Please contact us at info@coutinho.nl.

My code for the online study material is not working, what do I do?

First check whether you have entered the correct code, sometimes a zero can appair to be the letter O for example. You can only use the code once to get access to the online study material. If you bought a second hand book, the code has most likely already...

How can I buy a code for the online study material?

Browse on our website for the study material of your choice. Select ‘Code voor website’, click on Add to Shopping Basket and follow the checkout process.

There is an error in the online study material. What should I do?

Please let us know at info@coutinho.nl, so we can correct the error.

Where do I find the book code for the online study material in my ebook?

Login to your Bookshelf account. Click on your Account icon. Click on Resources. The Resources page will list the ebooks that have accompanying online study material. To reveal the access code, click on Reveal Code. Note: If you don’t see the Resources...

How do I activate the code for the online study material?

To activate the code, you will need a Coutinho account on www.coutinho.nl. Log in via 'Account' and click on 'Online products and activations'. Enter your code below 'Activate your online study material' and click on 'Activate my code'. Select the online...

I cannot log out of the online study material

First log out on www.coutinho.nl via this link:

My online study material says 'Verloopdatum toegang: onbekend' (Access expiry date: unknown.)

It is currently not possible to show the expiry date for some of the online study material.

How do I add online study materials to my account page?

On your account page 'Online products and activation' you will find an overview of the online study material that you have activated. Online study materials without an access code can be accessed free of charge and are not shown here.

How can I see with which e-mail address I have an account for online study material on dlo.coutinho.nl?

Log in to www.coutinho.nl. Go to dlo.coutinho.nl. Click on your username at the top right. On this page you can see which email address your account is linked to.

After entering a code, my study material is not visible in the list of activated products.

It may take a while for the material to show up in your list of activated products. Wait a minute and then reload the page.

Where can I find the code for the online study material?

Did you purchase the book? You will find the code on page 2 of your book. To activate the code, you will need a Coutinho account on the website www.coutinho.nl. Login to your Coutinho account and go to Online products and activations. Enter the code ...

The video does not start in Firefox

Visit this page for tips on why a video is not playing in Firefox. You can also try to switch to a different browser, for example Google Chrome.