Create an Account & Login

At times I am logged in, at other times I am not

It might help to log in again or to change your browser. If that doesn’t work, try deleting your cookies. We will explain how you can remove your cookies below: 1. Press the following buttons simultaneously to delete all cookies: Windows: Ctrl + ...

I am not able to log out

You will have to delete your cookies. 1. Press the following buttons simultaneously to delete all cookies: Windows: Ctrl + Shift + Del; Mac: Shift + Command + Backspace (or delete) Mac Safari: Command + , (open the privacy-tab, and delete the data...

I am logged in, but I cannot see my online study material

It might help to log in again or to change your browser. If that doesn’t work, try deleting your cookies. We will explain how to do this below: 1. Press the following buttons simultaneously to delete all cookies: Windows: Ctrl + Shift + Del; Mac...

How do I log in?

Click in the right upper corner on Account and then Sign In. Enter your email address and password. Click on Sign In. You are now logged in.

I get the notification ‘There is already an account with this email address’, what should I do?

You might have created an account with this email address before. If this is indeed your email address, you can request a reset for your password. You can do this via the login screen. Are you sure you have not created an account with this email address...

I forgot my login information, what should I do?

If you only forgot your password, go to ‘Sign In’ and click on ‘Forgot Your Password? and request a new password. If your email address is registered with us, you will receive an email with a link to request a new password. Have you forgotten your email...

I get the notification ‘Please check the email address and password you have entered and try again.’, what should I do?

You do not have an account with this email address. Please check whether you have typed in the correct email address. Did you forget the email address of your Coutinho account? Please contact our customer service, we are happy to assist.

How do I change my account information?

Log in with your Coutinho account by clicking on Account and then Sign In. Once you are logged in, you can change your account information. On the overview page in My Account you can change your name and/or address. It is not possible to change ...

Can I create multiple accounts with one email address?

No, this is not possible.

I forgot my password. What should I do?

Click on Account and then Sign In. Click on ‘Forgot Your Password?’ and enter your email address. You will receive an email with a link to change your password, if your email address is known to us.