Delivery & Returns

You can return your order within 14 days. Make sure that the returned item is unused and in its original condition. Please download the return form and fill it in. Add the filled in return form and a copy of your invoice to your return package. Without this we cannot refund the money. We will refund the amount to the bank account you used to pay your order. Any paid shipping costs will not be refunded.

Sign in via Account and Orders. Here you can view the status of your recent order(s). Tracking your order is only possible if you have made the purchase with your account. You will receive a Track & Trace code by email.

Orders shipped to an address in the Netherlands with an order value from and above € 20,- are free of shipping costs. Orders with an order value below € 20,- will be charged with € 2,99 in shipping costs. Orders shipped to an address in Belgium will be charged € 8,99 in shipping costs. Orders shipped to an address within the European Union are charged - depending on VAT - around € 19,99 in shipping costs. Orders shipped to an address outside of the European Union will be charged - depending on VAT - around € 34,99 in shipping costs.

Orders within the Netherlands are delivered by PostNL.

Items ordered in our online store with a delivery address in the Netherlands, can be tracked with a Track & Trace code. This code will be provided in the confirmation email. Unfortunately, we do not provide a Track & Trace code for deliveries abroad.

Yes, you can. You can return your order within 14 days. Make sure that the return item is in its original condition. Please use the return form that you can download here and add a copy of your invoice. Without this we cannot refund the money. We will refund the amount on the bank account you used to pay your order.

If you have received a faulty or damaged item, we will naturally solve this for you as soon as possible. Please send an email to our customer service at info@coutinho.nl. We will inform you on how to return the item to us.

As soon as possible. At the latest, the refund will be made within 2-3 working days after your return has reached us.

No, digital products or products with a unique access code for an online product cannot be cancelled or returned. When ordering a digital product, you waive your right of withdrawal.

If you have purchased an e-book or a code for online study material, you will receive the activation code by email after payment. Then you can get started right away. The delivery time of a book is 2 working days within the Netherlands.