Delivery & Returns

What is your return policy?

You can return your order within 14 days. Make sure that the returned item is unused and in its original condition. <a href="">Please download the return...

Where can I view the status of my order?

Sign in via <strong>Account</strong> and <strong>Orders</strong>. Here you can view the status of your recent order(s). Tracking your order is only possible if you have made the purchase with your account. You will receive a Track & Trace code by...

What are the costs for shipping in- and outside of the Netherlands?

<strong>Shipping within the Netherlands</strong> Orders shipped to an address in the Netherlands with an order value from and above € 20,- are free of shipping costs. Orders with an order value below € 20,- will be charged with € 1,95 in shipping costs...

How will my order be delivered?

Orders within the Netherlands are delivered by PostNL.

Can I track my order with Track & Trace?
Can I return my order from an international address?

Yes, you can. You can return your order within 14 days. Make sure that the return item is in its original condition. Please use the return form that you can <a href="

I received the wrong /a damaged item. What should I do?

If you have received a faulty or damaged item, we will naturally solve this for you as soon as possible. Please send an email to our customer service at <a href=""></a>. We will inform you on how to return the item...

How soon will my return shipment be processed and refunded?

As soon as possible. At the latest, the refund will be made within 2-3 working days after your return has reached us.

Is it possible to return my ebook or code for online study material?

You can cancel your purchase within 14 days, if the ebook or code is unused. Please use the return form that you can <a href="">download here</a> and...

How long do I have to wait for my order to be delivered?

If you have purchased an e-book or a code for online study material, you will receive the activation code by email after payment. Then you can get started right away. The delivery time of a book is 3 to 4 working days within the Netherlands.